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The Evolution of Patient Experience in 2021: How to Maximize Healthcare Technologies’ Impact on Interactions

The Evolution of Patient Experience in 2021: How to Maximize Healthcare Technologies’ Impact on Interactions

May 10, 2021

When the coronavirus swept across the nation last year, it pushed every business into embracing technologies out of necessity — perhaps the most pronounced coming from emerging technology in healthcare.

Healthcare Business Today

The best way for hospitals to avoid revenue loss: 2 execs weigh in

The best way for hospitals to avoid revenue loss: 2 execs weigh in

Apr 29, 2021

U.S. hospital margins are remaining narrow, prompting healthcare revenue cycle leaders to examine their processes and make sure no money is falling through the cracks.

Becker's Hospital CFO Report

Patient Engagement Tech Considerations for Healthcare Consumerism

Patient Engagement Tech Considerations for Healthcare Consumerism

Apr 27, 2021

Patient engagement tools for healthcare consumerism should streamline existing care delivery factors, not replicate and digitize them.

PatientEngagementHIT

Understanding A/R Productivity is Key to Revenue Cycle Success

Understanding A/R Productivity is Key to Revenue Cycle Success

Apr 25, 2021

Gaining a clear picture of accounts staff are working and other productivity measures is crucial to managing denials and increasing collections for revenue cycle management success.

RevCycleIntelligence

How to overcome AI’s healthcare headwinds

How to overcome AI’s healthcare headwinds

Apr 4, 2021

AI has already shown tremendous promise for everything from automating patient communication and non-clinical administrative tasks to reducing physician burnout. But realizing that promise more broadly requires AI developers to establish trust with their healthcare users.

MedCityNews

The Healthcare Sector - Through And Ahead Of The Pandemic

The Healthcare Sector - Through And Ahead Of The Pandemic

Mar 31, 2021

How easy is it to not go to the hospital and still get diagnosed? The older generation would call it impossible unless the doctors themselves land at your place. But for the current millennial generation, it is just another technological advancement. Bringing digital transformation in the healthcare sector has always been a tedious task and thus a slow process considering its significance in society and resistance towards disruptive technologies like AI. Although, the Covid-19 scenario accelerated the transformation to equip the healthcare sector to fight the pandemic. Developments like ‘Telemedicine’ have enhanced the accessibility of healthcare services among people.

Analytics Insight

Finding Value in All Data Types

Finding Value in All Data Types

Mar 29, 2021

One of the key factors in determining whether companies will thrive or fail in the next five years is how well they use the data they have available. This is a problem for many that may not even know what data they have, let alone how to use it or what insights it may contain.

Bernard Marr

Realizing the Power of Data in Payer-Provider Negotiations

Realizing the Power of Data in Payer-Provider Negotiations

Mar 28, 2021

Analytics are helping providers come to the negotiation table with far more leverage than ever before

Healthcare Innovation

How Can a Hospital Increase Healthcare Efficiency

How Can a Hospital Increase Healthcare Efficiency

Mar 28, 2021

Improving efficiency in the healthcare sector is the single biggest thing you can do to increase patient satisfaction rates. To do this, hospitals are investing more money in technology than ever before, but your staff needs to use other practical measures to remedy specific problems in the healthcare sector. The following approaches could benefit both the industry and patients.

Healthcare Business Today

3 Ways Big Data Is Furthering Medicine

3 Ways Big Data Is Furthering Medicine

Mar 25, 2021

Big data has seen its fair share of uses across a wide variety of industries. Its impact on medicine, however, is truly remarkable. The massive amount of information that big data provides reduces the time needed to conduct research and collect results. Similarly, big data is having the same effect on insurance allowing for more complex coverage and accurate estimates.

Analytics Insight

One year later, we owe our COVID medical heroes a more efficient health care system

One year later, we owe our COVID medical heroes a more efficient health care system

Mar 16, 2021

In the health care system, "COVID-19 has exposed the need to consolidate and integrate processes and systems that manage governance, risk management and compliance," the authors write.

Fortune

90% of Hospitals Have Artificial Intelligence Strategies in Place

90% of Hospitals Have Artificial Intelligence Strategies in Place

Mar 11, 2021

Healthcare artificial intelligence awareness and adoption has increased significantly in the past year, with familiarity rising among hospital executives.

Health IT Analytics

How Operational Analytics Proves to be Beneficial for Healthcare Industry?

How Operational Analytics Proves to be Beneficial for Healthcare Industry?

Mar 10, 2021

While data analytics is a popular tool today, operational analytics offers a major edge when it comes to real-time insights.

Analytics Insight

Intelligent automation depends on these 4 cornerstones

Intelligent automation depends on these 4 cornerstones

Mar 7, 2021

There has been more than a modicum of buzz around what IDC calls intelligent process automation and what Gartner calls hyperautomation. In both cases, these terms refer to the integrated deployment of digital technologies such as robotic process automation (RPA), intelligent business process management suites (iBPMS), artificial intelligence, process mining, etc. Integrating digital technologies is far from a new concept. MIT and Deloitte advocated this approach back in the day when everyone was focused on social, mobile, analytics, and cloud (SMAC).

VentureBeat

Four Areas in Healthcare in Which RPA can make a Difference

Four Areas in Healthcare in Which RPA can make a Difference

Mar 5, 2021

RPA can practically automate any tedious and manual activity that is vital to the healthcare system’s operation and production.

Analytics Insight

How New Technologies Create Opportunity for Healthcare Providers

How New Technologies Create Opportunity for Healthcare Providers

Feb 19, 2021

Normalizing telehealth and remote monitoring will require a new focus on patients’ digital experience.

HealthTech

8 Tecnologías que cambiarán el sector salud en los próximos años

8 Tecnologías que cambiarán el sector salud en los próximos años

Feb 18, 2021

La industria de la salud, luego de la crisis generada por la pandemia, se ha enfrentado a diferentes desafíos que han puesto a la transformación tecnológica como una de las principales prioridades para responder ante los desafíos impuestos de manera rápida y eficiente.

Revista Inversiones y Negocios

Choosing the Right Intelligent Automation Technology Will Benefit Your Business

Choosing the Right Intelligent Automation Technology Will Benefit Your Business

Feb 12, 2021

Intelligent Automation (IA) is a combination of artificial intelligence (AI) and robotic process automation (RPA). In the tech world, intelligent automation is becoming the core of digital transformation as it empowers rapid end-to-end automation of business processes.

Analytics Insight

Five trends shaping health care’s data-driven future

Five trends shaping health care’s data-driven future

Feb 11, 2021

Health care can become more resilient, agile and innovative by shifting to digitally enabled business models with data at the core.

EY

Hyperautomation: Intelligent Bots Taking Care Of Business

Hyperautomation: Intelligent Bots Taking Care Of Business

Feb 9, 2021

The tech industry is no stranger to short-lived buzzwords that burst onto the scene in a flash and fade out just as quickly. But hyperautomation is here to stay. Named to the top spot on Gartner's Top 10 Strategic Technology Trends for 2020 list, hyperautomation is a robust stack of digital technologies that will continue to transform organizations across a plethora of industries. It’s also known as digital process automation (Forrester’s favored term) and intelligent process automation (per IDC).

Forbes

Claim Automation Up, But $16.3B Remains in Potential Savings

Claim Automation Up, But $16.3B Remains in Potential Savings

Feb 8, 2021

Automation across 9 common claim transactions had increased in 2019, but key transactions like prior authorizations are still largely manual, CAQH reports.

RevCycle Intelligence

Reinventing Society With Intelligent Automation

Reinventing Society With Intelligent Automation

Feb 2, 2021

The idea of a “Fourth Industrial Revolution” was coined in 2016 by Klaus Schwab, executive chairman and founder of the World Economic Forum. The first revolution brought the steam engine, the second mass production and the third digital technology. Each of these brought along massive disruptions and fundamentally transformed our modern societies. We are now entering into the fourth industrial revolution, brought along by connected and intelligent technologies, of which intelligent automation (IA) is a central component.

Forbes

Innovation is needed for the patient payment experience

Innovation is needed for the patient payment experience

Feb 1, 2021

Patients feel that customer experience is an important part of their healthcare journey, and a key reason to stay with a provider or abandon them.

Healthcare Finance News

Why this is digital healthcare’s moment

Why this is digital healthcare’s moment

Jan 26, 2021

Since the start of the AI and data science revolution a few decades ago, healthcare has consistently lagged other sectors in capitalizing on the power of these technologies, which could be used to improve human health. Today, the COVID-19 pandemic has laid bare weaknesses in health systems and healthcare approaches as the world works to cope with the dual challenge of a global pandemic and ongoing patient needs.

World Economic Forum

What Is The Relationship Between KPIs And Big Data?

What Is The Relationship Between KPIs And Big Data?

Jan 5, 2021

The relationship between big data and KPIs may not be immediately obvious. KPIs are what you use to measure performance, while big data is what Netflix uses to decide which series to recommend to you next, right? That’s true, but big data, KPIs and performance measurement are inextricably linked. And, as we’ll see in this article, big data has drastically altered how companies measure performance.

Bernard Marr & Co.

Best practice strategies to protect earned revenue through effective denials prevention

Best practice strategies to protect earned revenue through effective denials prevention

Jan 4, 2021

One out of every five dollars of revenue cycle management (RCM) expenses are attributed to denials-related issues and to top it off, 67% of denials are recoverable while 90% of denials are preventable. Effectively preventing denials can yield upwards of $5 million in additional revenue for a typical hospital.

Beckers Hospital Review

5 trends that will shape healthcare in 2021

5 trends that will shape healthcare in 2021

Dec 31, 2020

If there is any lesson to be drawn from 2020, it’s that making predictions for the year ahead is an act of hubris. Despite that, some clear trends have emerged.

MedCityNews

What Is A KPI?

What Is A KPI?

Dec 14, 2020

If you were to eavesdrop on just about any executive meeting, strategy session or performance review in any business, chances are you would hear the term ‘KPI’ mentioned many times. Most people in those discussions would know that the acronym stands for Key Performance Indicators, but if you pressed each person to explain what a KPI actually is, it’s likely that you would hear many different definitions.

Bernard Marr & Co.

7 predictions for what lies ahead for health tech in 2021

7 predictions for what lies ahead for health tech in 2021

Dec 14, 2020

Experts say that the COVID-19 pandemic has accelerated the adoption of digital health and virtual care forward by at least three years. The industry has fast-forwarded in areas like telehealth, remote monitoring, and artificial intelligence and this will cause disruptive changes that will significantly impact the technology market. Many experts, for example, expect that communication and collaboration tools will explode in 2021.

Fierce Health

¿Cómo el COVID-19 está acelerando la transición hacia un ecosistema de salud personalizada?

¿Cómo el COVID-19 está acelerando la transición hacia un ecosistema de salud personalizada?

Dec 10, 2020

La pandemia está cambiando al mundo de forma permanente; el COVID-19 ha demostrado la rapidez y eficacia con la que se puede capturar información y datos en tiempo real, ocasionando que el sector de salud requiera de un nuevo ecosistema que esté construido en torno al paciente-consumidor y que proporcione una atención acelerada, accesible y factible.

EY Latin America North

Hospital Claim Denials Up for Most, Driven by Prior Authorizations

Hospital Claim Denials Up for Most, Driven by Prior Authorizations

Dec 8, 2020

AHA reported that 89% of hospitals and health systems have experienced an increase in claim denials over the past 3 years, with 51% saying the increase has been “significant.”

RevCycleIntelligence

¿Qué es la gestión del ciclo de ingresos?

¿Qué es la gestión del ciclo de ingresos?

Nov 30, 2020

La administración del ciclo de ingresos es una técnica de procesamiento de pagos, cobros y ventas a gran escala, muy popular entre los proveedores de servicios de salud. Esta perspectiva difiere de otros estilos de gobierno corporativo debido a su enfoque global; se realiza un análisis y se desarrollan estrategias que abarcan todo el ciclo de pago, desde la captura del cliente hasta los pagos finales. El objetivo final es un aumento de las ganancias y más confiable.

Talking of Money

AI in Healthcare: Navigating uncharted territory

AI in Healthcare: Navigating uncharted territory

Nov 24, 2020

AI is undoubtedly changing the healthcare industry, making it more efficient and driving better outcomes for patients. COVID-19 has served as an accelerator of adoption – a catalyst in helping the industry catapult itself forward, taking advantage of the best technology has to offer. Barriers to adoption persist, however, as many applications of AI in healthcare remain uncharted territory.

Health Tech Digital

The 5 Biggest Healthcare Trends In 2021 Everyone Should Be Ready For Today

The 5 Biggest Healthcare Trends In 2021 Everyone Should Be Ready For Today

Nov 23, 2020

The course of technology-driven change has been diverted this year due to the impact of the coronavirus pandemic. While the biggest drivers of change are still artificial intelligence (AI), the internet of things (IoT), and other fourth industrial revolution fields, their impact was felt in different ways than we may have anticipated at the start of the year.

Forbes

Health care organizations can use AI to solve practical business problems in transformational ways

Health care organizations can use AI to solve practical business problems in transformational ways

Nov 12, 2020

Artificial intelligence (AI) is already helping to make some aspects of health care more efficient. As data—including health care and social determinants of health (SDoH)—becomes more interoperable and secure, we expect AI will become a critical engine driving digital transformation and data analytics. For example, with many health systems reeling from the COVID-19 pandemic, AI-enabled solutions could help reduce costs by automating some types of manual work. AI could also be used by health plans to develop new products and improve consumer engagement.

Deloitte

When Should Health Systems Invest in New Tech?

When Should Health Systems Invest in New Tech?

Nov 12, 2020

From AI to digital apps, new technologies are proliferating in health care. It is very easy for leaders of health care organizations to be seduced by them. They should resist. Instead, they should be disciplined in deciding which ones to adopt and which ones to resist and how to incorporate them. Five steps can help: Focus on the transformation you wish to achieve, not the digital; Understand why a particular technology may be an important tool in achieving a specific goal; choose suppliers wisely; engage in iterative learning; sustain the transformation by establishing an organizational infrastructure.

Harvard Business Review

SURVEY: DESPITE PANDEMIC FINANCIAL WOES, PROVIDERS PLAN CONTINUED AI INVESTMENT

SURVEY: DESPITE PANDEMIC FINANCIAL WOES, PROVIDERS PLAN CONTINUED AI INVESTMENT

Nov 6, 2020

The survey results were culled from current healthcare industry users of AI tools and future AI users that participated in Black Book surveys throughout 2020.

Healthcare IT News

El amanecer de la IA está sobre la industria de seguros

El amanecer de la IA está sobre la industria de seguros

Nov 5, 2020

Una experiencia de cliente excepcional (CX) siempre ha sido un diferenciador vital para el éxito empresarial. Pero los desafíos sin precedentes a los que nos enfrentamos hoy en día han hecho que CX y una pregunta aún más conmovedora y convincente para las empresas. Para seguir siendo competitivo a medida que entran en juego cambios a más largo plazo en el comportamiento del cliente, es urgente ser más receptivo, proporcionar información y orientación adicionales, e hiperpersonalizar experiencias en las que todas las partes interesadas puedan confiar.

Parada Visual

Automating revenue cycle on the back end improves patient engagement on the front

Automating revenue cycle on the back end improves patient engagement on the front

Nov 5, 2020

For one health system, robotic process automation equates to about 27,000 hours in a month saved, which correlates to around $500,000.

Healthcare Finance

Bridge the Divide Between Nurses and IT Teams

Bridge the Divide Between Nurses and IT Teams

Nov 5, 2020

The disconnect is the No. 1 roadblock for success, a HIMSS survey says. Building a strong partnership benefits everyone in the long run.

Health Tech

A CIO's perspective on the promise of digital transformation

A CIO's perspective on the promise of digital transformation

Nov 2, 2020

Penn Medicine Chief Information Officer Mike Restuccia says strong leadership is needed to capitalize on technology's potential – but people are the real enablers.

Healthcare IT News

The 9 Biggest Technology Trends That Will Transform Medicine And Healthcare In 2020

The 9 Biggest Technology Trends That Will Transform Medicine And Healthcare In 2020

Nov 1, 2020

Healthcare is an industry that is currently being transformed using the latest technology, so it can meet the challenges it is facing in the 21st century. Technology can help healthcare organizations meet growing demand and efficiently operate to deliver better patient care. Here are 9 technology trends that will transform medicine and healthcare in 2020.

Forbes

Providers Want Innovation, Disruption for Revenue Cycle Management

Providers Want Innovation, Disruption for Revenue Cycle Management

Oct 21, 2020

In fact, health system leaders in a new report said revenue cycle management was the area in healthcare that has the greatest need for innovation and disruption like AI.

REVCYCLE Intelligence

Robotic Process Automation Is Coming: Here Are 5 Ways To Prepare For It

Robotic Process Automation Is Coming: Here Are 5 Ways To Prepare For It

Oct 20, 2020

Robotic process automation (or RPA) is technology designed to automate business processes that are rules-based, structured, and repetitive, thereby freeing up people to focus on more value-adding business activities. RPA is part of a wider shift towards automation, amidst a “perfect storm” of technology that encompasses AI, machine learning, big data, robotics, and the Internet of Things.

Forbes

Healthcare C-suite bullish on AI, telehealth

Healthcare C-suite bullish on AI, telehealth

Oct 19, 2020

Hospital and health plan leaders also see revenue cycle management as an area of innovation that's stood out during the COVID-19 pandemic, according to a report from KLAS and CCM.

Healtchare IT News

Use these first principles to succeed with robotic process automation In 2020

Use these first principles to succeed with robotic process automation In 2020

Oct 15, 2020

The market for robotic process automation (RPA) has been in hyper growth for a while now, but rational, pragmatic advice is needed for organizations to succeed with RPA. Here are some important considerations to keep in mind, whether you are starting out or looking to scale your RPA program.

ZD Net

Insights into RPA implementation in healthcare

Insights into RPA implementation in healthcare

Oct 15, 2020

There was recognition from the focus group that the use of RPA can help improve efficiencies and reduce staff workloads, be it in acute care or community care settings.

Healthcare IT News

3 COVID-19 health system investments for better ROI, patient UX

3 COVID-19 health system investments for better ROI, patient UX

Oct 9, 2020

Companies should consider robotic process automation, integrated telehealth and migrating from legacy systems to help lower costs and improve ROI and patient experiences.

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